Return/Refund Policy
We hope you are 100% satisfied with your purchase. But, if you are not, we want to make things right. If your order was incomplete (you paid for more items than you received), or not correct (you did not receive the exact items you ordered), was not as described, did not arrive, or if it arrived damaged, or if it had a manufacturer defect, we will correct/complete the order as needed with no additional charge or shipping charges to you.
OR
IF YOU ARE UNSATISFIED WITH YOUR PURCHASE, YOU CAN REQUEST A REFUND TO YOUR ORIGINAL FORM OF PAYMENT WITHIN 30 DAYS OF THE PAYMENT DATE.
Either way, simply, fill out the form below and include the following in the Request box:
- Indicate whether you are requesting order correction/completion or a refund
- Date of purchase
- Description of item(s) purchased
- Quantity of item(s) purchased
- $ Amount of item(s) purchased
- $ Amount of original shipping costs
- Shipping address
- Give us a brief description of your issue, so we can address it
We will contact you by phone or email with a REFUND AUTHORIZATION NUMBER AND DETAILS FOR COMPLETING THE REFUND (we will send emails to the email address provided on the order at the time of payment). Refunds for online purchases will be issued to original form of payment. A check will be issued for non-online orders.
Updated 2017-05-31
Hearts Won reserves the right to modify this Return/Refund Policy at any time without notification. (Changes do not affect orders that are less than 30 days old when the change is made.) The current Return/Refund Policy is displayed on this page. Continued use of this website constitutes acceptance of changes made.
Home
Copyright Alicia Broaddus 2012-2019, All rights reserved.
